Returns & Refund Policy
Returns & Refund Policy
Last updated on: May 18, 2024
Clothes with hangtags have tamper-evident clasps, which are not to be removed by customers who need to return them, and they will not be returned for a refund after removal.
If the customer removes and returns the garment's. After warehouse inspection, it is found that the customer did not keep the tamper proof buckles intact, we will hold the goods and return only 20% of the refund to the customer.
Discounted price products do not support no reason to return! No returns on discounted items will be accepted for non-quality issues！
Please provide each customer with their own reasons for return and return photos (to take a photo of the clothes retained intact tamper-evident buttons) when you return the goods
Returns (Without affecting secondary sales)
Within 30 days - You must return the product within 30 days of receipt:
Returns are subject to a restocking fee, which covers return shipping and shipping insurance, and we will give you the most convenient way to return your product.
Or you can send the goods you need to return to our warehouse by express. Of course, all the costs incurred during the return period will be borne by the customer.
Please contact with our customer service to get a return authorization and return address within 30 days upon receipt. We don't accept the returned package without authorized from customer service.
Our policies are valid for 30 days. If 30 days have passed since you received your product, we regret that we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you need another solution or have other questions, please feel free to contact us at miabelleservice@jewelrylove.vip
This policy was released on May 18th, and the above policy applies to orders placed after May 18th.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.
Shipped Cancelled Orders(if applicable)
Once the order is shipped and the customer requests a cancellation/refund, we need to confirm the request and make an intercept to the courier, and after the intercept is successful, a refund can be made.
Please note that canceling a shipped order without a reason is subject to an interception fee of 20% of the paid amount of the order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at miabelleservice@jewelrylove.vip.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos at miabelleservice@jewelrylove.vip.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
If you would like to return an item, you will need to contact us first to confirm that it meets the return policy and our staff will contact you with a return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.